CW Shutters (a CW Products Pty Ltd brand)
1 – Your privacy is important
(a) This Policy sets out how CW Shutters (a CW Products Pty Ltd brand) ABN 19 810 045 945 and its related bodies corporate and associates (we, us, our) collect and treat your personal information.
(b) “Personal information” is information we hold which is identifiable as being about you.
2 – Collection of personal information
(a) We collect personal information about customers and potential customers, contractors and other people who come into contact with us in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may also receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
(b) The kinds of personal information we collect and hold may include:
- your name, phone number, address and email address;
- your geographic location;
- your debit or credit card details or other payment details;
- data about your use of our website and our services, such as your IP address, your login data, details about your browser, page views and navigation paths, length of visit to pages, details about the number of times you use our website or our services, time zone settings and other technology on the devices you use to access our website or our products or services; and
(c) The personal information we collect and hold about you depends on your interaction with us. Generally, we will collect, hold and use personal information about you if it is directly related to, or reasonably necessary for, the performance of our functions and activities and for the purposes of:
- facilitating your access to, and use of, our website;
- providing you with our goods and services;
- answering any questions or enquiries you direct to us;
- facilitating our internal business operations, including the fulfilment of any legal requirements;
- for other purposes which are reasonably necessary in connection with our normal functions and activities;
- to provide you with marketing materials in relation to offers, specials, products and services we consider may be of interest to you;
- analysing our services and customer needs with a view to developing new or improved services; and
- as otherwise required or permitted by applicable laws or regulations.
(d) If we are unable to collect personal information relating to you, we may be unable to provide you with certain aspects of our goods or services or continue our relationship with you.
(e) If you would not like to receive direct marketing materials from us, you may notify us using the contact details set out below.
(f) For more information about the types of personal information we may collect about you and how it may be used, please contact us using the contact details provided at the end of this Privacy Policy.
3 – Use and disclosure of your personal information
(a) Generally, we will only use or disclose personal information about you for the purposes for which it was collected (as set out above).
(b) We may disclose your personal information to:
- service providers and partners who assist us in operating our business;
- any industry body, tribunal and/or court to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request; and
- any other organisation or person with your consent or as permitted or required by law.
(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of CW Shutters (a CW Products Pty Ltd brand), www.cwshutters.com.au, its customers or third parties.
(d) Information that we collect will be stored, processed in or transferred between parties located in Australia.
(e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
(f) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
4 – Security of your personal information
(a) CW Shutters (a CW Products Pty Ltd brand) is committed to ensuring that the information you provide to us is secure and we have implemented appropriate physical, electronic and managerial procedures to help protect the security of your personal information. However, please note that no system is ever completely secure.
(b) We may hold personal information in different ways, including in paper form, electronic form and/or other mediums. While we have taken steps that are reasonable in the circumstances to protect the personal information we hold from misuse, interference and loss and from unauthorised access, modification and disclosure, we cannot guarantee that such misuse, interference, loss, or unauthorised access, modification or disclosure will not occur.
5 – Access to your personal information
(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, or if you wish to request that we update or vary personal information that we hold about you, please contact us using the contact details listed below.
(b) We reserve the right to refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act, including (without limitation) if release of the information would have an unreasonable impact on the privacy of others.
6 – Complaints about privacy
(a) If you are of the view that we have breached the Privacy Act 1988 (Cth), the Australian Privacy Principles or any related privacy code (to the extent that they are applicable to us) in dealing with your personal information, you may make a complaint by writing to us using the contact details listed below.
(b) We take complaints very seriously and we will take reasonable steps to investigate the complaint and respond to you.
7 – Changes to Privacy Policy
(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
8 – Website
(a) When you visit our website: When you come to our website (www.cwshutters.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
(b) Cookies: We may from time to time use cookies on our website. Cookies are very small data files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. There are many types of cookies that may be used for different purposes. For example, some cookies help a website to remember information about your visit, like your preferred language and other settings while others may identify which pages are being visited or offer security features. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
(c) Third party sites: Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that CW Shutters (a CW Products Pty Ltd brand) is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal information.
9 – Contact us
(a) Please direct all queries and complaints in relation to your privacy or this Privacy Policy to: Privacy Officer, CW Shutters (a CW Products Pty Ltd brand), 13-23 Doecke Road, Murray Bridge, South Australia 5253 or email us at enquiries@cwshutters.com.au